The CEO of United Airlines Oscar Munoz has issued a moment open expression of remorse about the man who was persuasively expelled from a flight on Sunday, calling the episode “really horrendous”.

“Nobody ought to ever be abused along these lines,” Oscar Munoz wrote in a note to representatives Tuesday, one day after video posted by kindred travelers indicating police dragging the man off the plane turned into a web sensation.

Munoz was reprimanded after his official articulation on Monday depicted the rough expulsion as a push to “re-oblige” travelers. He additionally portrayed the man as “troublesome and contentious”. As the organization’s share costs dove on Tuesday, be that as it may, the official walked out on to the organization.

About $1bn of the organization’s esteem was eradicated in exchanging on Tuesday. Soon thereafter, Munoz said he was resolved to “settle what’s broken so this never happens again”. He swore to survey the organization’s approaches for looking for volunteers to surrender their seats, for taking care of oversold flights and for collaborating with air terminal specialists and nearby law implementation.

The organization arrangements to share aftereffects of the audit by 30 April.

The estimation of the bearer’s holding organization, United Continental Holdings, had fallen more than 4% preceding twelve, thumping very nearly a billion dollars off its esteem. It encouraged somewhat, leaving the share cost down 2.8%, near $600m not as much as the organization’s $22.5bn esteem as of Monday’s nearby.

Financial specialists had to a great extent disregarded United’s troubles amid exchanging on Monday. The carrier’s stock completed Monday’s exchanging session 0.9% higher, adding about $200m to the organization’s market top.

Yet, the carrier’s issues just appear to have heightened since Sunday, when a man was fiercely expelled from a flight by flying police authorities at Chicago’s O’Hare global air terminal in the wake of declining to volunteer his seat on the overbooked flight.

In one video clip, guards aggressively grab then drag the passenger down the aisle of the plane as other passengers shout: “Oh my God” and “Look what you did to him”.

Sean Spicer, the White House press secretary, said he was “sure” that Donald Trump had seen the video.

“I don’t think anyone looks at that video and isn’t a little disturbed that another human being is treated that way,” he told reporters. “Clearly watching another human being dragged down an aisle, watching blood come from their face after hitting an armrest or whatever, I don’t think there’s a circumstance that you can’t sit back and say this probably could have been handled a little bit better, when you’re talking about another human being.”

Spicer noticed that United was directing a survey and portrayed it as a nearby matter that did not really require a government reaction. “I believe there’s a lot of law implementation to survey a circumstance like that and I know United Airlines has expressed that they are right now investigating their own approaches. How about we not advance beyond where that survey goes.”

On Tuesday, Munoz pulled in feedback in the wake of calling the traveler “problematic and combative” and saying that the carrier’s workers had “took after set up systems”.

The traveler is caught in one video asserting he was being profiled for being Chinese, and the video has brought on shock in China and requires a blacklist.

In front of the market’s open, united shares had been around as much as 6% in premarket exchanging.